Marco Grimaldi

Marco Grimaldi

Cloud Resiliency Consultant @ Concentrix · Language Teacher

📃 Curriculum Vitae

Hereunder you can find more granular details about my work experience, education, skills, certifications, and languages:

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💼 Work Experience

  • Cloud Resiliency Consultant — Concentrix
    A Coruña (Remote) • 2025 – Present
    • Lead advisory workshops to assist clients in building resilient cloud architectures.
    • Advise on strategies to improve system reliability and availability.
    • Develop and implement disaster recovery and business continuity plans.
    • Conduct formal risk assessments to identify potential vulnerabilities.
    • Design major incident response plans to mitigate and manage disruptions effectively.
    • Collaborate with client teams to understand their architectural needs and provide tailored solutions.
    • Educate clients on best practices for building resilient systems.
  • L2 Managed Services Engineer & Technical Knowledge Manager — NTT DATA
    Madrid (Remote) • 2023 – 2025
    • Provide Level 2 technical support for Microsoft Teams, M365 and Azure environment, along with Cloud Voice infrastructure.
    • Troubleshoot complex issues related to Teams meetings, calling, integrations, network and cloud infrastructure, escalating to L3 or vendors when needed.
    • Monitor system health and performance, proactively identifying and addressing potential issues.
    • Collaborate with IT teams and vendors to implement changes or troubleshoot complex issues in Teams and Cloud Voice.
    • Manage knowledge base lifecycle: writing, reviewing and maintaining documentation, knowledge articles and troubleshooting guides.
  • App/Cloud Support Associate — Accenture Spain
    Seville (Remote) • 2021 – 2023
    • Provide IT support in German, English, and Spanish via phone, email, and web.
    • Resolve incidents and service requests using ITSM tools following ITIL processes.
    • Skilled in Azure, Azure AD, Active Directory, Exchange, IaaS, Identity and Access Management, Intune, MFA, Microsoft 365, Networking, PaaS, PowerShell, SaaS, SAP, SCCM, Security & Compliance, Windows 10/11.
  • German Teacher & Erasmus+ KA2 Project Contributor — Idiomas Carlos V
    Seville (On Site) • 2021
    • Teach German for the Childcare Educator Program of the Lower Saxony Ministry of Labor.
    • Contribute to Erasmus+ KA2 project management.
  • Foreign Language Teacher — Studiamo Insieme
    Rome (Hybrid) • 2019 - 2021
    • Teach and tutor in German, Italian, English, and Spanish in remote and on site settings.
    • Specialized in learners with Special Educational Needs.
  • Front Desk Assistant, Erasmus+ Office — University of Rome “Tor Vergata”
    Rome (On Site) • 2016
    • Support incoming and outgoing international students both online and in person.
    • Manage communication, applications and liaise with partner universities.
  • Audio Engineer & Musician — Freelance
    Rome (On Site) • 2010 – 2018
    • Prepare, organize and manage the technical and organizational aspects of musical live events from onset to completion.
    • Perform artistic and multi-instrumental shows at entertainment events.
    • Record, mix and master audio tracks in studio settings.

🎓 Education

  • Master’s Degree in Italian Literature, Modern Philology & Linguistics — University of Rome “Tor Vergata”
    Rome & Mainz • 2018 – 2022
    • Final grade: 110/110 Summa Cum Laude.
    • 1-year Erasmus+ KA1 Exchange Program, University JGU Mainz (Germany).
  • Master’s Degree in Teacher Training (MAES) — University Pablo de Olavide
    Seville • 2020 – 2021
    • Internship at IES San Isidoro, Seville.
  • International Course of German Language and Culture — University of Heidelberg
    Heidelberg • 2018
    • Intensive 1-month C1-level summer course (CEFR) at the University of Heidelberg.
  • Bachelor’s Degree in Languages in the Information Society — University of Rome “Tor Vergata”
    Rome & Heidelberg • 2014 – 2018
    • Final grade: 110/110.
    • 1-year Erasmus+ KA1 Exchange Program, University of Heidelberg (Germany).
    • Student representative (academic year: 2016/2017, 2017/2018).
    • Programming languages and foreign languages: HTML, CSS, JavaScript, SQL, German, English, Spanish.
  • Baccalaureate in Institute of Technology, Computer Science Specialization - I.T.I. Lattanzio
    Rome • 2005 - 2010
    • Programming languages: C++; Java; HTML; PHP
    • Specialization topics: IT infrastructure; System administration (Windows & Linux); Networking; Cybersecurity; Hardware & Software; Electronics

🏅 Certifications

ℹ️ Note: The certifications are grouped by vendor (Microsoft, Google) and area of expertise (Voice & Network, Languages). The links below point to the official verification pages of the corresponding certificates.

🌍 Languages

ℹ️ Note: The levels below are aligned with the descriptors of the Common European Framework of Reference for Languages (CEFR).

Italian
Native
English
C2
Spanish
C2
German
C1

🛠️ Technical Skills

ℹ️ Note: The levels below are self-assessed and are subject to change over time depending on my learning journey and professional experience.


☁️ Cloud & Infrastructure

Azure Infrastructure
Fluent
Cloud (IaaS, PaaS, SaaS)
Advanced
Cloud Voice
Advanced
Entra ID (Azure AD)
Fluent
Google Environment
Advanced
Intune
Intermediate
Microsoft 365 Environment
Fluent
Networking
Advanced
SCCM
Intermediate
Telephony
Advanced

🤖 AI & Automation

AI
Advanced
ChatGPT
Fluent
Copilot
Fluent
Power Platform
Intermediate
PowerShell
Intermediate
Python
Intermediate
Vibe Coding
Advanced

📊 Data & Analytics

Power BI
Intermediate
SQL
Intermediate

📡 Communication & Collaboration

Exchange
Advanced
Teams
Fluent
Session Initiation Protocol (SIP)
Advanced
Voice over IP (VoIP)
Advanced

🔐 Security & Identity

Identity and Access Management (IAM)
Advanced
MFA
Advanced

🛠 IT Operations & Support

ITSM
Advanced
Service Desk
Fluent
ServiceNow
Advanced
Troubleshooting
Fluent

💻 Development & Tools

GitHub
Intermediate
HTML & CSS
Intermediate
SAP
Basic
Visual Studio Code
Basic
Wireshark
Intermediate

💡 Soft Skills

Adaptable Client-first mentality Detail-oriented Fast-paced learner Multitasker Organized Proactive Problem solver Team player

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