📃 Curriculum Vitae
Hereunder you can find more granular details about my work experience, education, skills, certifications, and languages:
👉 Request PDF version💼 Work Experience
Cloud Resiliency Consultant
- Lead advisory workshops to assist clients in building resilient cloud architectures.
- Advise on strategies to improve system reliability and availability.
- Develop and implement disaster recovery and business continuity plans.
- Conduct formal risk assessments to identify potential vulnerabilities.
- Design major incident response plans to mitigate and manage disruptions effectively.
- Collaborate with client teams to understand their architectural needs and provide tailored solutions.
- Educate clients on best practices for building resilient systems.
L2 Managed Services Engineer & Technical Knowledge Manager
- Provide Level 2 technical support for Microsoft Teams, M365 and Azure environment, along with Cloud Voice infrastructure.
- Troubleshoot complex issues related to Teams meetings, calling, integrations, network and cloud infrastructure, escalating to L3 or vendors when needed.
- Monitor system health and performance, proactively identifying and addressing potential issues.
- Collaborate with IT teams and vendors to implement changes or troubleshoot complex issues in Teams and Cloud Voice.
- Manage knowledge base lifecycle: writing, reviewing and maintaining documentation, knowledge articles and troubleshooting guides.
App/Cloud Support Associate
- Provide IT support in German, English, and Spanish via phone, email, and web.
- Resolve incidents and service requests using ITSM tools following ITIL processes.
- Skilled in Azure, Azure AD, Active Directory, Exchange, IaaS, Identity and Access Management, Intune, MFA, Microsoft 365, Networking, PaaS, PowerShell, SaaS, SAP, SCCM, Security & Compliance, Windows 10/11.
German Teacher & Erasmus+ KA2 Project Contributor
- Teach German for the Childcare Educator Program of the Lower Saxony Ministry of Labor.
- Contribute to Erasmus+ KA2 project management.
Foreign Language Teacher
- Teach and tutor in German, Italian, English, and Spanish in remote and on site settings.
- Specialized in learners with Special Educational Needs.
Front Desk Assistant, Erasmus+ Office
- Support incoming and outgoing international students both online and in person.
- Manage communication, applications and liaise with partner universities.
Audio Engineer & Musician
- Prepare, organize and manage the technical and organizational aspects of musical live events from onset to completion.
- Perform artistic and multi-instrumental shows at entertainment events.
- Record, mix and master audio tracks in studio settings.
🎓 Education
Master’s Degree in Italian Literature, Modern Philology & Linguistics
- Final grade: 110/110 Summa Cum Laude.
- 1-year Erasmus+ KA1 Exchange Program, University JGU Mainz (Germany).
Master’s Degree in Teacher Training (MAES)
- Internship at IES San Isidoro, Seville.
International Course of German Language and Culture
- Intensive 1-month C1-level summer course (CEFR) at the University of Heidelberg.
Bachelor’s Degree in Languages in the Information Society
- Final grade: 110/110.
- 1-year Erasmus+ KA1 Exchange Program, University of Heidelberg (Germany).
- Student representative (academic year: 2016/2017, 2017/2018).
- Programming languages and foreign languages: HTML, CSS, JavaScript, SQL, German, English, Spanish.
Baccalaureate — Institute of Technology, Computer Science Specialization
- Programming languages: C++, Java, HTML, PHP.
- Specialization topics: IT infrastructure; System administration (Windows & Linux); Networking; Cybersecurity; Hardware & Software; Electronics.
🏅 Certifications
ℹ️ Note: The certifications are grouped by vendor (Microsoft, Google) and area of expertise (Voice & Network, Languages). The links below point to the official verification pages of the corresponding certificates.
Microsoft Certifications
11 certs
Microsoft Applied Skills
9 certs
Google Professional Certificates
5 certs
Voice & Network Certifications
1 cert
SSCA® "Elite" SIP Training — SIP School (2025)
Language Certifications
5 certs
EOI Español para Extranjeros C2 — Escuela Oficial de Idiomas, Gobierno de Canarias (2025)
EOI English C2 — Escuela Oficial de Idiomas, Gobierno de Canarias (2025)
EOI English C1 — Escuela Oficial de Idiomas, Gobierno de Canarias (2024)
Goethe-Zertifikat C1 (German) — Goethe Institut (2020)
DELE C1 (Spanish) — Instituto Cervantes (2018)
🌍 Languages
ℹ️ Note: The levels below are aligned with the descriptors of the Common European Framework of Reference for Languages (CEFR).
Languages
4 languages
Italian
Native
English
C2
Spanish
C2
German
C1
🔧 Technical Skills
ℹ️ Note: The levels below are self-assessed and are subject to change over time depending on my learning journey and professional experience.
Cloud & Infrastructure
8 skills
Cloud (IaaS, PaaS, SaaS)
Fluent
Computer Networking
Advanced
Containerization & Virtualization
Intermediate
Microsoft 365
Fluent
Microsoft Azure
Fluent
Microsoft Entra ID & Active Directory
Fluent
Resiliency, BC & DR
Fluent
Solution Architecture
Advanced
Security & Compliance
5 skills
Cloud Security
Advanced
Cybersecurity
Advanced
Identity & Access Management (IAM)
Advanced
Microsoft Defender & Information Protection
Advanced
Risk Assessment & Compliance
Advanced
AI & Automation
7 skills
AI & Azure AI Services
Advanced
Azure Machine Learning
Intermediate
DevOps & Automation
Intermediate
Microsoft Copilot
Advanced
Microsoft Power Platform
Intermediate
PowerShell
Intermediate
Python
Intermediate
Data & Analytics
3 skills
Data Analytics
Intermediate
Microsoft Power BI
Intermediate
SQL
Intermediate
Unified Communications
6 skills
Cloud Voice
Fluent
Microsoft Teams
Fluent
Session Border Controller
Advanced
Session Initiation Protocol (SIP)
Advanced
Unified Communications
Advanced
Voice over IP (VoIP)
Advanced
IT Operations & Support
6 skills
Agile & Project Management
Advanced
Incident & Major Incident Management
Fluent
ITSM & ITIL
Advanced
Knowledge Management
Fluent
Service Desk & Technical Support
Fluent
Troubleshooting
Fluent
Development & Tools
6 skills
Bash
Intermediate
GitHub
Advanced
Google Workspace
Advanced
HTML & CSS
Advanced
Visual Studio Code
Intermediate
Wireshark
Intermediate
Teaching & Training
6 skills
Adult & Special Education
Fluent
Applied Linguistics
Fluent
English Language Teaching
Advanced
German Language Teaching
Advanced
Italian Language Teaching
Fluent
Spanish Language Teaching
Advanced
💡 Soft Skills
Adaptable
Client-first mentality
Detail-oriented
Fast-paced learner
Multitasker
Organized
Proactive
Problem solver
Team player