mindmap
root((Domain 2 20–25%))
Create & Manage Teams
Advisor for Teams
Create from Admin Center
Create from M365 Group
Team Templates
Template Policies
Membership & Roles
Privacy & Sensitivity
Frontline Teams
Channels & Chats
Standard Channels
Private Channels
Shared Channels
Channel Settings
Channel Policies
Messaging Policies
Apps
Org-wide App Settings
App Setup Policies
App Permission Policies
App Store Customization
Custom App Upload
Extensibility Options
🏗️ 2.1 Create and Manage Teams
Advisor for Teams
A built-in tool in the Teams admin center that helps plan a Teams rollout:
Creates a deployment team with channels for each workload
Provides Planner tasks for rollout steps
Covers: Chat, Teams & Channels, Meetings & Conferencing, and Calling
Ways to Create a Team
Method
Best For
Teams admin center
Admin-created teams for org-wide initiatives
Teams client
End-user self-service creation
PowerShell (New-Team)
Bulk creation, automation, scripting
Microsoft Graph API
Application-driven creation, workflows
From existing M365 group
Converting a group that already has members and content
From existing SharePoint site
Linking a team to a SharePoint team site
From existing team
Cloning settings, channels, tabs (not content)
From a template
Standardized team structures
Team Templates
Pre-built structures with predefined channels, tabs, and apps:
Template
Use Case
Manage a Project
Project planning with Planner tab
Manage an Event
Event coordination channels
Onboard Employees
New hire onboarding structure
Organize Help Desk
Ticketing and support channels
Incident Response
Crisis management structure
Hospital Ward
Healthcare team structure
Store Operations (Retail)
Retail frontline teams
Template policies control which templates are visible to specific users or groups.
Team Roles and Membership
Role
Capabilities
Owner
Manage settings, add/remove members, manage channels, delete team
Member
Post messages, add tabs, create channels (if allowed), use apps
Guest
Limited access — can post, view files, join meetings (permissions configurable)
Setting
Options
Max owners
Recommended: 2–5; max: 100
Max members
25,000 per team
Org-wide team
Auto-includes all users; max 10,000 members (5 org-wide teams limit)
Privacy and Sensitivity Settings
Setting
Options
Privacy
Private (invite-only) or Public (anyone in org can join)
Sensitivity label
Controls privacy, guest access, sharing, and unmanaged device access
Team settings
@mentions, fun features (GIFs, stickers), member permissions
Frontline Teams and Experiences
Feature
Description
Frontline teams
Deploy teams at scale for shift-based workers
Shifts
Schedule management built into Teams
Walkie Talkie
Push-to-talk communication
Tasks
Centralized task management published from HQ
Approvals
Request and approve workflows in Teams
⚠️ Exam Caveat:
Creating a team from an existing M365 group converts the group but does NOT clone content from another team
Org-wide teams are limited to 10,000 members and 5 teams per tenant
Template policies determine which templates users see — not which templates exist
When a team is created, a M365 group, SharePoint site, Exchange mailbox, and OneNote notebook are all auto-provisioned
💬 2.2 Manage Channels and Chats
Channel Types Comparison
Feature
Standard
Private
Shared
Visibility
All team members
Invited members only
Invited members (incl. external)
SharePoint site
Team’s site
Separate site collection
Separate site collection
Owner
Team owners
Channel creator + designated owners
Channel creator + designated owners
Guest access
Yes (if team allows)
Yes (if team allows)
No guests — uses B2B direct connect
External users
Via guest access
Via guest access
Via shared channels (B2B direct connect)
Max per team
1,000 (incl. deleted)
30
1,000
eDiscovery
Yes
Yes
Yes
DLP
Yes
Yes
Yes
Tabs/apps
Full support
Partial (some restrictions)
Partial
flowchart TD
DECISION{"Who needs access?"}
STANDARD["📢 Standard Channel\nAll team members"]
PRIVATE["🔒 Private Channel\nSubset of team members"]
SHARED["🔗 Shared Channel\nCross-team or external users"]
DECISION -->|"All team members"| STANDARD
DECISION -->|"Subset within team"| PRIVATE
DECISION -->|"Cross-team or\nexternal org"| SHARED
Channel Settings
Setting
Description
Moderation
Control who can start new posts (owners vs. everyone)
Connectors
Incoming webhooks and third-party integrations
Tabs
Pin apps, documents, or websites at the top
Auto-favorite
Show channel in members’ channel list by default
Teams Policies for Channels
Policy Area
Controls
Teams policy
Who can create private channels, who can create shared channels
Channel creation
Allow/block members from creating channels
Channel sharing
Allow/block shared channels with external orgs
Messaging Policies
Setting
Description
Delete sent messages
Allow users to delete their sent messages
Edit sent messages
Allow users to edit after sending
Read receipts
User-controlled, on for everyone, or off for everyone
Chat
Enable or disable private chat
Giphy
Allow animated GIFs (with content rating filter)
Memes
Allow meme creation in conversations
Stickers
Allow stickers in messages
URL previews
Auto-generate previews for pasted links
Translate messages
Allow inline message translation
Immersive Reader
Enable reading mode for accessibility
Priority notifications
Urgent messages with repeated notifications
Voice messages
Allow recording voice messages in chat
⚠️ Exam Caveat:
Private channels have their own separate SharePoint site collection — not the team’s default site
Shared channels do NOT support guest access — they use B2B direct connect exclusively
Standard channels — max 1,000 per team (including soft-deleted channels within 30-day retention)
Private channels — max 30 per team
Messaging policies are assigned per-user, not per-team — a user’s policy follows them across all teams